In social situations, mirroring the behaviour of others is something we often do unconsciously. It seems to be a response that is hardwired into us as social beings. In the second in our ‘Winning with Rapport’ series Celia Carron, Founder and Managing Director of The Speaking Clinic, discusses how understanding and tapping into this natural

Not everyone is born with a natural ability to quickly build a rapport, but it’s a vital skill to winning in business. Luckily, it’s a skill that can be learned by putting a set of simple techniques into practice. In the first of our ‘Winning with Rapport’ series Celia Carron, Founder and Managing Director of

Why do sales pitches often leave us frustrated? Because salespeople are often chained to a script and are under pressure to convert prospects. But if we view people as prospects, we often forget to have a human conversation and leave our audience feeling undervalued. A two-way dialogue will increase your success rate. Here, founder and